FAQs

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You will receive an invoice detailing your order along with The Cakerhi account details, as well as a summary of our policies.

Once you confirm the invoice details you will be sent a payment link, which is to be paid within 72hrs

A 50% non-refundable deposit must be made for cake and cupcake orders to be confirmed

If paid after the date on your invoice you will be charged an additional late order fee. 

The remaining 50% is to be paid via the same link 72hrs before collection/ delivery

Please inform me of any allergies/ dietary requirements within your order form.

Vegan and dairy free options are available upon request

All bakes are made in a kitchen that handles allergens such as nuts, eggs and dairy

All orders come with an allergens/ ingredients label on their packaging

2 weeks minimum notice is required for cake & cupcake orders

Last minute orders will not be accepted.

Once your deposit has been paid and order confirmed, you will be asked to agree to a 30 minute collection time slot, and given the collection address 

Arriving more than 15mins late for collection will result in a £10 late fee

Orders can be dropped off to your desired location (max 5 miles from Thornton Heath), just enter the postcode when filling out your order form.

The full drop off address is to be provided 72hrs prior to drop off day.

If I cannot get in contact with you within 15mins of arriving at the address, it will be noted as an unsuccessful delivery and your order returned to the kitchen - redelivery will incur n additional fee & I subject to availability

Once your order is collected/ handed over to you The Cakerhi is not liable for any damages

On collection please hold the cake from the base of the box - not the sides or bag handles, to avoid damage

Transport the cake on a flat surface e.g. the footwell of the passenger side in a car. Public transport is not recommended 

Keep the cake refrigerated until 1-2hrs before serving to come to room temperature.

After cutting, cake is best stored sliced and wrapped in cling film/ in an air-tight container until use by date written on the allergen sticker on the box